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This N8N workflow automates the monitoring and response to customer success reviews across multiple platforms. It continuously scans review sites like Google, Yelp, Trustpilot, and social media for new feedback.
When a review is detected, the workflow categorizes it by sentiment (positive, neutral, negative) and urgency. For positive reviews, it auto-posts a thank-you response and logs the review for internal recognition. For negative reviews, it triggers an immediate alert to the customer succe